Privacy Policy

Effective (1st April 2025)

Kawach ("Company", "we", "us", or "our") respects your privacy and is committed to protecting the personal and organizational information you share with us. This Privacy Policy explains how we collect, use, and protect information when you use our software-as-a-service platform (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We collect information from both the subscribing business (the "Customer") and its authorized users:

• Account Information
  • Business name, billing address, contact information.
  • Names, email addresses, and roles of authorized users.
• User Content
  • Internal data submitted by employees for company use (e.g., text, files, links).
  • Metadata associated with submitted content.
• Technical Information
  • IP addresses, browser type, device identifiers.
  • Usage logs and session data.

How We Use Information

• Access to the Service requires a paid subscription. Pricing, billing cycles, and renewal terms are provided at the time of signup.
• Subscriptions auto-renew unless cancelled in accordance with our cancellation policy.
• All fees are non-refundable unless otherwise specified.

Acceptable Use

We use the information we collect to:

• Provide, maintain, and improve our Service.
• Authenticate users and manage accounts.
• Communicate with customers about their account or subscriptions.
• Monitor and enhance platform performance and security.
• Comply with legal obligations.

Data Sharing and Disclosure

We do not sell or rent your data. We may share data in the following limited circumstances:

• Service Providers: Trusted vendors who help us operate the Service (e.g., cloud storage, analytics). They are bound by confidentiality agreements.
• Legal Requirements: If required by law, subpoena, or government request.
• Business Transfers: In the event of a merger, acquisition, or asset sale.

Data Retention

You agree not to:

We retain user and business data for as long as needed to provide the Service and fulfill legal obligations. Upon termination of service, data may be deleted or anonymized in accordance with our retention policies.

Security

We implement industry-standard measures to protect data, including:

• Encryption in transit and at rest.
• Role-based access controls.
• Routine audits and monitoring.

Despite our efforts, no system is 100% secure. You use the Service at your own risk.

Modifications

You agree not to:

We may update these Terms from time to time. If changes are material, we'll provide reasonable notice. Continued use of the Service after changes means you accept the updated Terms.

Your Rights

Depending on your jurisdiction, you may have rights to:

• Access, update, or delete personal data.
• Object to or restrict certain data uses.
• Request data portability.

To exercise these rights, contact us at support@kawach.ai. We will respond within a reasonable timeframe.

International Users

Our Service may be accessed globally, but data may be processed and stored in India. By using the Service, you consent to this processing.

Children's Privacy

Our Service is intended for business use only and is not directed to children under 16. We do not knowingly collect data from children.

Changes to This Policy

We may update this Privacy Policy periodically. If changes are significant, we will notify users via email or a notice in the Service.

Contact Us

For questions about this Privacy Policy, contact us at support@kawach.ai.