Effective (1st April 2025)
Kawach.AI ("Company", "we", "us", or "our") respects your privacy and is
committed to protecting the personal and organizational information you
share with us. This Privacy Policy explains how we collect, use, and
protect information when you use our software-as-a-service platform (the
"Service").
By using our Service, you agree to the collection and use of information
in accordance with this Privacy Policy.
Information We Collect
We collect information from both the subscribing business (the
"Customer") and its authorized users:
-
Account Information
- Business name, billing address, contact information.
- Names, email addresses, and roles of authorized users.
-
User Content
-
Internal data submitted by employees for company use (e.g., text,
files, links).
- Metadata associated with submitted content.
-
Technical Information
- IP addresses, browser type, device identifiers.
- Usage logs and session data.
How We Use Information
-
Access to the Service requires a paid subscription. Pricing, billing
cycles, and renewal terms are provided at the time of signup.
-
Subscriptions auto-renew unless cancelled in accordance with our
cancellation policy.
- All fees are non-refundable unless otherwise specified.
Acceptable Use
We use the information we collect to:
- Provide, maintain, and improve our Service.
- Authenticate users and manage accounts.
-
Communicate with customers about their account or subscriptions.
- Monitor and enhance platform performance and security.
- Comply with legal obligations.
Data Sharing and Disclosure
We do not sell or rent your data. We may share data in the following
limited circumstances:
-
Service Providers: Trusted vendors who
help us operate the Service (e.g., cloud storage, analytics). They are
bound by confidentiality agreements.
-
Legal Requirements:If required by law,
subpoena, or government request.
-
Business Transfers: In the event of a
merger, acquisition, or asset sale.
Data Retention
You agree not to:
We retain user and business data for as long as needed to provide the
Service and fulfill legal obligations. Upon termination of service, data
may be deleted or anonymized in accordance with our retention
policies.
Security
We implement industry-standard measures to protect data,
including:
- Encryption in transit and at rest.
- Role-based access controls.
- Routine audits and monitoring.
Despite our efforts, no system is 100% secure. You use the Service at
your own risk.
Modifications
You agree not to:
We may update these Terms from time to time. If changes are material,
we'll provide reasonable notice. Continued use of the Service after
changes means you accept the updated Terms.
Your Rights
Depending on your jurisdiction, you may have rights to:
- Access, update, or delete personal data.
- Object to or restrict certain data uses.
- Request data portability.
To exercise these rights, contact us at
support@kawach.ai. We will
respond within a reasonable timeframe.
International Users
Our Service may be accessed globally, but data may be processed and
stored in India. By using the Service, you consent to this processing.
Children's Privacy
Our Service is intended for business use only and is not directed to
children under 16. We do not knowingly collect data from children.
Changes to This Policy
We may update this Privacy Policy periodically. If changes are
significant, we will notify users via email or a notice in the Service.